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Smart Voice

The embedded Smart phone and voice recorder is so easy to use with no additional hardware required other than a simple headset. Receive and queue calls, hold or transfer calls to your colleagues. All voice recordings appear in the call log, directly within the care record, from database search, and even in reports, with instant playback.

Smart Voice helps call takers with immediate replay for misheard details as well as offering supervisory access for training and governance. Charging is simple and competitive. Charges are determined by your country of operation as shown in the guide rates below. Bulk purchase and top-ups only take seconds to acquire from within Smart Care.

United Kingdom

Outbound calls to land-line numbers @ 2p per minute

Outbound calls to mobile numbers @ 10p per minute

Inbound calls @ 1p per minute

Texts @ 4p per text

United States

Land-line & cell number calls prefix 1 @ 2p per minute

Land-line & cell number calls prefix 1907 @ 22p per minute

Inbound calls @ 1p per minute

Texts @ 4p per text

Canada

Land-line & cell number calls prefix 1 @ 2p per minute

Land-line & cell number calls prefix 1867 @ 29.9p per minute

Inbound calls @ 1p per minute

Texts @ 4p per text

Please note:

Charges for any calls to premium rate numbers will be substantially higher and will vary in each country.

The Smart Day Group will always endeavour to offer Smart Care users the most competitive network rates. However, as we are reliant upon international carrier networks that can unilaterally fluctuate their own charges, the above pricing is offered as a reliable guide ONLY and does not constitute guaranteed charging. For the latest up to date rates for your country and any international dialling costs please send us an enquiry using the "Contact" button, stating your countries of interest.

Smart Voice is not designed for its users to offer "direct connections" to Emergency Services callers. "Emergency Services" shall mean those services provided that allow a user to connect directly with public safety answering points such as 999, 911 or E911. Different numbers apply to other countries.